State Farm® Insurance Agent Ed Perez

"Very Happy With ELLIE, her customer service is outstanding, she took the time to help me with all my questions and at the end gave me an amazing rate, took her time with me for over 30 min on the phone , and is rare to find that kind of customer service , Thank you Ed Perez for hiring reps like her , thank you"

"Thank you !! Ellie for all your help your amazing from the start to the finish you do a excellent job!!"

"This team is VERY helpful and tremendous service."

"Very professional staff! Armando and Ellie are super informative and provide great service! Love this agency!"

"I want to personally recognize and thank Ellie for her outstanding customer service today, helping a very good friend obtain car insurance. This was not a typical run of the mill customer, he is a citizen of France who recently moved to the US. Ellie spent at least 1 hour getting him established as a State Farm client but made sure that he received all the documents required to purchas hus new car Friday."

"Elida helped me with my policy and she made it so easy!! Best agent on the agency!!! I told her boss she deserved a raise with how much she saved me !!"

"Elida has been a great agent to work with. She explained everything to me and made sure I was properly covered. Highly recommend her !"

"A very friendly, swift, and cost effective service."

"Ed has been my Agent over 20 years and even though I moved from Katy will be keeping him as my Agent. He has always been very responsive and helpful with any requests I made or questions I may have. His office staff is very professional and knowledgeable. It is refreshing to receive this kind of Customer service."

"Ed and his team have provided stellar service ever since becoming my agent in 1998 – for which I am most fortunate and thankful."

"I once thought highly of this agent's office, but not anymore. I had zero issues with them for a couple of years but I moved to New Mexico and had to cancel them. I moved back and needed insurance in this area instead and went back because I never paid too much and never had any issues. About a month or so after I went back, I got a single letter saying that my insurance was being cancelled because they said there was a lapse in coverage over the previous months. Mind you I had been fully insured while I was in New Mexico and never had any lapse in coverage. At that time, I had been in and out of town and didn't have a chance to check my mailbox, so, by the time I read it, my insurance had already been cancelled and I had been driving around for a WEEK without insurance. No one tried to reach out to me and make sure that there wasn't about a mistake. I tried calling their national line (it was over the weekend and this office was closed at that time) the nice lady I spoke with tried to get me reinstated, but said there was a block placed on me by this office she could not override. She told me that she sent in a priority message for emergencies over the weekend to the main agent of this office considering my situation and that he should get back to me soon. It has been over a month and a half later and I still have not heard anything from this office about my issue. I have since gone to GEICO and have treated me much better and they have a much better app than state farm with all sorts of neat tools. However, because there was NOW a lapse of a week on my record, my rate was increased by GEICO, it could have been lower, but because of the INCOMPETENCE of state farm and because of the APATHY of this office, I had to pay more. That all being said, I will never go back to state farm.....EVER. They have joined AAA on that list simply because they did not care!!! I wish I could give zero stars!"

"Super nice super all the way."

"A beautiful place very well the agent Letty Abundis very friendly and very good customer service never had a treatment like this she is very competent ⭐ ⭐ ⭐ ⭐ ⭐ Un hermoso lugar muy bien la agente Letty Abundis muy amable y muy buen servicio al cliente nunca avía tenido un trato así es muy competente ⭐ ⭐ ⭐ ⭐ ⭐"